Case Study: Alarmatec achieves 15x work order efficiency and real-time field visibility with MobiWork

MobiWork Improves Security Company Field Service Productivity

Alarmatec, a Panama‑based alarms and security company serving residential and retail customers since 1984, faced disorganized office administration and heavy paper processes after a partially completed custom system left about 50% of work entered manually. Managing 60+ work orders per week, integrating with QuickBooks for invoicing, tracking technicians, capturing signatures/photos, and getting real‑time visibility were major challenges — so Alarmatec turned to MobiWork’s mobile field service solution.

MobiWork deployed a mobile field app with QuickBooks integration, GPS/geo‑located CRM, dashboard visibility and in‑field invoicing, enabling instant dispatch, time tracking and real‑time customer updates. The system was operational within days and delivered measurable gains: work orders became 15× more efficient, scheduling and in‑field invoicing are 100% faster, customer satisfaction rose 67%, and Alarmatec gained continuous visibility into field operations thanks to MobiWork.

Alarmatec

Roger Crooks

General Manager