Case Study: Mauritius Telecom achieves automated dispatching and 3x faster project completion with MobiWork

MobiWork Becomes the Enterprise Mobility Solution for MT

Mauritius Telecom, a leading telecommunications provider with 2,300 employees and roughly 90% market share in Mauritius, faced a major field operations challenge: organizing nearly 1,000 work orders per day across a large fleet of technicians and contractors (about 500 users) while coping with frequent poor connectivity and entirely manual, paper‑based dispatching. To modernize and reliably scale their mobile workforce, they selected MobiWork as their enterprise mobility solution.

MobiWork implemented its mobile workforce software with automated dispatching, tablet and PC apps, and back‑end integration so CRM work orders flow directly into the field in real time. The result was a paperless, centrally managed workflow used by 400 tablet users and 50 PC users, enabling Mauritius Telecom to handle about 900 daily work orders (rising above 1,000 in rainy seasons), complete projects three times faster, and noticeably improve technician efficiency and customer satisfaction — all driven by MobiWork’s platform.

Mauritius Telecom

Khalid Kasenally

Mauritius Telecom