Case Study: The Drain Surgeon achieves real-time visibility, increased productivity and manageability with MobiWork

Largest Plumbing Franchise in the Southern Hemisphere Selects MobiWork

The Drain Surgeon, the largest plumbing franchise in the southern hemisphere with 36 franchised areas serving about 2,500 customers per month, faced intense price sensitivity and operational inconsistency across independent franchisees. Working from a completely paper-based system, they struggled to control costs, improve productivity, enforce consistent workflows and maintain visibility into remote technicians. To address these challenges they selected MobiWork’s mobile workforce application.

MobiWork was rolled out across the national call center, franchisees and field teams to log, dispatch and manage jobs in real time, enabling on-site invoicing, centralized job visibility, stock management and route optimization. The Drain Surgeon saw immediate, measurable improvements in manageability and productivity—faster onsite payments, reduced fuel and travel time from route visibility, consistent data capture and clearer communication across the network—positioning them to scale franchise growth using MobiWork.

The Drain Surgeon

Ben Booysen

Group Franchise Manager