Case Study: Ikeja Electric achieves 85% revenue growth in 2 years with MobiWork

Ikeja Electric Increases Revenue by 85% Over a 2 Year Period

Ikeja Electric, Nigeria’s largest power distribution company serving roughly 1 million customers with 3,200 employees, faced major challenges tracking field staff and enforcing accountability while relying on manual, end-of-day paper reports. To gain real-time visibility and validate field visits, Ikeja Electric adopted MobiWork’s mobile solution for location tracking, geotagging and electronic paper forms on smartphones.

MobiWork’s implementation digitized workflows and matched geocoordinates to customer activity in real time across up to 800 users, producing roughly 385,000 collected forms by September 2019. As a result of using MobiWork’s tracking and e-form capabilities, Ikeja Electric reports an 85% revenue increase over a two-year period and an 80% productivity improvement, while improving customer service and enabling ongoing reductions in distribution losses.

Ikeja Electric

Samuel Whenu

Head IT