Case Study: Lilavati Hospital enhances patient feedback and management visibility with Mobinius

Creating a world class user experience, for India’s most trusted brand in the health industry

Lilavati Hospital, one of India’s most trusted healthcare brands, wanted to elevate the patient experience beyond its world-class medical services. To do that, the hospital needed a better way to capture patient feedback and give top management real-time visibility into daily operations. Mobinius was brought in to design and develop a hybrid mobile and web-based solution, including a feedback system and an exclusive management application.

Mobinius implemented iOS and Android apps, a web admin console, backend services, and deployment support for Lilavati Hospital. The solution enabled patients to submit structured feedback across areas like admission, doctors, nursing, food, hygiene, and diagnostics, while management gained a 360-degree view of financial and operational performance, including admissions, discharges, doctor availability, and revenue. According to the testimonial, the app delivered exactly what the hospital needed and was completed on time, helping Lilavati Hospital monitor performance and spot issues more effectively.

Lilavati Hospital

Girish Koppar

Sr. Manager