Case Study: Jubilant achieves faster HR and IT helpdesk support with Mobinius CAWI™ chatbot

Crafting and building a numero uno customer experience for a well-known brand in the life sciences domain

Jubilant, a well-known brand in the life sciences industry, needed a hassle-free way to manage a large volume of daily HR and IT helpdesk queries. With a growing employee base, routine support requests were becoming time-consuming and difficult to handle, leading to delays, escalations, and inefficiencies. Mobinius addressed this challenge using its readymade chatbot platform, CAWI™.

Mobinius implemented a branded chatbot solution with UI/UX design, web interface development, and integration with the HR and IT helpdesk systems across mobile, desktop, and web. The CAWI™ framework delivered rapid deployment, intelligent dialogues, multilingual support, cloud/on-premise flexibility, and analytics, helping Jubilant improve query handling speed and user experience. No specific measurable metrics were provided in the case study, but the solution was positioned to save time and enhance overall service delivery.

Jubilant