Case Study: Paper Products Company achieves 5x ROI with MobilSense Help Desk and Wireless Management

Paper Products Company - Customer Case Study

A national paper products company faced the challenge of managing 2,500 mobile devices across its US operations without a central telecom management system. Overwhelmed by diverse support needs and complex accounting procedures from its autonomous business units, the company sought to outsource its help desk and find a wireless management solution. They turned to MobilSense to implement a solution that included an online provisioning portal.

MobilSense implemented an outsourced help desk and a flexible online ordering portal tailored to the company's unique workflow requirements. The solution also streamlined the accounts payable allocation process. By outsourcing to MobilSense, the company reduced its help desk operating costs by 67%, saving an estimated $100K annually, and achieved carrier invoice reductions exceeding $225K per year. This resulted in a 500% return on investment over two years.