Case Study: a mid-tier courier business streamlines cargo operations with Exspress by Mobiloitte

a mid-tier courier business cuts delivery delays by 38% with Mobiloitte

The customer, an anonymous mid-tier courier business, was struggling with manual logistics operations, including phone-based bookings, paper dispatches, and a lack of real-time tracking. These inefficiencies led to delays and unhappy customers. They partnered with Mobiloitte to build Exspress, a digital cargo mobility platform designed to bring structure and scalability to their freight network.

Mobiloitte developed a full-stack solution featuring an admin dashboard, a driver app, and customer portals, all integrated with real-time tracking and payment systems. The results were significant: delivery delays dropped by 38%, digital bookings increased to 65% of all orders, and over 12,000 shipments were processed with a 96% success rate. Customer satisfaction scores also saw a substantial jump, demonstrating the measurable impact of Mobiloitte's work.