Case Study: Nemours achieves secure, scalable iOS deployment and boosts patient survey response to 80–90% with MobileIron

Nemours Embraces App Innovation With MobileIron

Nemours, a leading pediatric health system serving 250,000 children annually, needed to move beyond a BlackBerry environment to deploy hundreds of iPhones and iPads while ensuring HIPAA compliance and keeping administration manageable for a one-person mobile team. The organization also wanted a foundation for future BYOD support without disrupting patient care or security.

By implementing MobileIron, Nemours now centrally manages about 1,750 company‑issued iOS devices (and a few Androids), uses Apps@Work to push in‑house apps, and leverages automated security controls (encryption, passcodes, locking, cloud restrictions). The rollout simplified device activation and ongoing management, enabled iPad‑based patient terminals and other productivity apps, boosted patient survey response rates from ~30% to 80–90%, and laid groundwork for a BYOD program.

Nemours