Case Study: Applus+ RTD improves field service delivery with Mobile Reach

Applus+ RTD Improves Field Service Delivery for Energy Industry with Mobile Reach Platform

Applus+ RTD, a global leader in testing and inspection for the energy industry, faced a major challenge with its field technicians who had to document work on paper forms while operating in remote locations with no internet access. To improve this process and achieve a paperless system, the company turned to the vendor Mobile Reach and its platform integrated with ServiceNow Field Service Management.

The Mobile Reach solution provided a unified SaaS platform for building forms and workflows that technicians could use offline. This enabled field staff to capture data on-site and upload it later, eliminating manual transcription. Mobile Reach helped Applus+ RTD significantly improve field technician productivity, increase reporting accuracy, and enhance customer service through faster, more transparent reporting.

Applus+ RTD

Neal Ratner

Business Innovation Systems Manager