Case Study: a Telecom Tower Infrastructure Company reduces site visits by 78% with Mobile Reach

African Tower Company Reduces Average Monthly Site Visits by 78 Percent

A major telecom tower infrastructure company based in Africa was facing challenges due to its siloed multi-country operations, a lack of standardized processes, and reliance on non-integrated systems and manual work. This led to poor operational controls, costly field services, high levels of service breaches, and a lack of visibility for management. Mobile Reach, along with its partners, implemented a solution to address these issues.

The solution involved a complete transformation of the company's operating model, which included implementing ServiceNow with Quintica Q-OSS for operations automation and the Mobile Reach platform for field mobility. This enabled activity grouping to eliminate duplicate site visits and the automated, correct first-time dispatch of work orders. As a result, Mobile Reach helped the customer achieve a 78% reduction in average monthly site visits, a 70% reduction in corrective maintenance visits, and a 38% reduction in estimated vehicle operating costs.