Case Study: Alive Hospice expands compassionate remote care with Mobile Mentor

Alive Hospice keeps care going for 90% at-home patients with Mobile Mentor

Alive Hospice, a nonprofit hospice provider based in Nashville, faced challenges in managing the tablets used for its vital telehospice program. Their IT team was spending excessive hours manually configuring each device using a mix of vendors, which was both costly and inefficient. To streamline this process, the hospice enlisted the help of the vendor Mobile Mentor and its expertise with Microsoft Intune.

Mobile Mentor implemented a zero-touch provisioning solution using Microsoft Intune, which allowed Alive Hospice to remotely set up devices for both staff and patients. This solution proved crucial when the COVID-19 pandemic hit, enabling the hospice to quickly distribute tablets and continue providing remote care via Microsoft Teams. The results were significant: caregivers were empowered with real-time guidance, patients could remain at home safely, and the hospice avoided a potential decline in care during lockdowns. Mobile Mentor's efficient device management was key to maintaining these critical services.

Alive Hospice