Case Study: Largest Mutual Fund and Financial Services Company achieves improved customer experience and mobile testing efficiency with Mobile Labs’ deviceConnect

Largest Mutual Fund and Financial Service Company - Customer Case Study

Largest Mutual Fund and Financial Service Company, a top-5 provider with more than 30 business units across 18 locations, faced a growing mobile testing and customer-experience challenge: thousands of globally distributed engineers and support reps needed access to many physical devices, but provisioning individual devices was cost-prohibitive and left large inventories idle. To consolidate device access, reduce wait times, and keep pace with new OSes and device types, the company evaluated Mobile Labs and its deviceConnect™ device cloud.

Mobile Labs implemented an on‑premises deviceConnect private cloud—tool‑agnostic, DevOps‑friendly, and accessible 24x7—after a successful proof-of-concept. Within a year the solution was rolled out to 300 call‑center reps across five locations (with plans to expand to 5,000), and now supports more than 30 business units in 18 geographies. Mobile Labs’ deviceConnect reduced the number of devices required, cut engineer wait times and support call durations, sped fixes through better logs and screen recordings, and enabled rapid access to real devices and new OSes—allowing the company to onboard users in under an hour and measurably improve customer digital experience.