Case Study: Yale New Haven Health achieves 68% faster clinician communications and improved emergency response with Mobile Heartbeat

Yale-New Haven Hospital Using Smartphone Technology to Streamline Clinical Staff Communications

Yale New Haven Health faced inefficient clinical communications in its adult and pediatric emergency departments—long patient response times, difficulty locating clinicians during ER reconstruction and in areas with no line of sight, and reliance on pages, a public address system and SpectraLink phones. To modernize communications and tie clinicians closer to patients and each other, Yale New Haven Health piloted the MH‑CURE smartphone application from Mobile Heartbeat.

Mobile Heartbeat’s MH‑CURE pilot streamlined care-team messaging and calling, cutting message transmission time from 54 seconds to 17 seconds in 30 days and increasing the share of staff who find it “easy” to communicate from 24% to 75%. Clinicians reported a 55% reduction in noise, 77% improvement in clinical workflow and 72% improvement in patient safety; Yale New Haven Health subsequently extended Mobile Heartbeat’s MH‑CURE across its network to improve throughput, response times and patient care.

Yale New Haven Health

Allen Hsia

Chief Medical Information Officer