Case Study: Trilogy Real Estate Group achieves faster package management and stronger resident engagement with Mobile Doorman

Working Smarter with Mobile Doorman Resident Apps

Trilogy Real Estate Group, a Chicago-based multifamily operator, wanted to consolidate operations and improve efficiency for onsite teams without losing the personal touch residents expected. To do that, the company turned to Mobile Doorman resident apps, which were integrated with its Yardi property management system to simplify everyday workflows like package handling and resident communications.

Using Mobile Doorman, Trilogy automated package notifications with a quick scan-and-push process, replacing manual clipboard tracking and follow-up calls. The result was an 80% improvement in package turns, plus better visibility into move-in issues, event preferences, and amenity demand. Trilogy says Mobile Doorman helped its teams save time, refocus on leasing and service, and make smarter renovation and ROI decisions.

Trilogy Real Estate Group

Girish Gehani

Chief Operating Officer