Case Study: The Morgan Group improves resident experience with Mobile Doorman

The Morgan Group - Customer Case Study

The Morgan Group, a Houston-based developer and manager of upscale urban apartment communities, wanted to replace its portal-based resident system with a better mobile experience. The company needed a true one-stop shop for residents that would be easier to use on smartphones, support third-party services, and strengthen each property’s brand identity.

The Morgan Group implemented custom-branded resident apps from Mobile Doorman across its portfolio. The solution provided a seamless mobile experience for paying rent, submitting service requests, reserving amenities, and completing move-in tasks, while also integrating services like concierge and pet care. The result was higher resident engagement, easier work for onsite staff, and a more cohesive, professional resident experience; by the end of 2019, the apps were expected to be in use at all of the company’s properties, with nine properties already using Mobile Doorman.

The Morgan Group

Joe Arentz

Vice President of Marketing of National Property Management