Case Study: Palomar Properties strengthens resident communication and emergency response with Mobile Doorman

Palomar Properties - Customer Case Study

Palomar Properties, a Largo, Fla.-based owner/operator of eight apartment communities, needed a better way to communicate with residents and manage requests. Its outdated resident communication process relied on paper notices and offered no online portal for rent payments, service requests, or emergency updates.

To solve this, Palomar Properties implemented Mobile Doorman’s custom-branded mobile apps across its communities. The apps let staff send in-app messages, package alerts, newsletters, and event notices, while residents can pay rent, submit work orders, and RSVP to events. Mobile Doorman also proved invaluable during hurricanes and other urgent situations, helping Palomar quickly keep residents informed and even mobilize them in a missing-child search, delivering faster communication and stronger community engagement.

Palomar Properties

Cassi Harbuck

Regional Community Manager