Case Study: Moment boosts resident engagement and staff efficiency with Mobile Doorman

Moment - Customer Case Study

Moment, a 45-story apartment tower in Chicago’s Streeterville neighborhood, wanted a better way to manage resident communication and onsite events. The team had been handling event promotions and RSVPs by email, which was time-consuming and led to manual tracking errors, so they turned to Mobile Doorman and its customized community app.

Mobile Doorman implemented a branded resident app for Moment that streamlined event RSVPs, amenity reservations, resident communication, guest permissions, access to property information, and more. The results were immediate: by mid-October, 60% of units had downloaded the app, staff saved time on event coordination and phone/email inquiries, and residents gained easy access to services, discounts, and community features that improved engagement and set Moment apart from competitors.

Moment

Tracy Ruff

Moment’s Property Manager