Case Study: Pinnacle boosts rent payments and cuts maintenance requests with Mobile Doorman

Mobile Doorman Apps Help Pinnacle Optimize Its Online Payments and Maintenance Requests - Making Life Easier for Residents and Associates Alike

Pinnacle, one of the largest apartment managers in the U.S., needed a better way to help residents pay rent and handle service needs without overwhelming leasing offices. Working with Mobile Doorman, Pinnacle looked for a community-branded resident app that would work well for residents who relied on smartphones rather than desktop computers.

Mobile Doorman implemented customized, white-labeled resident apps that let Pinnacle residents pay rent, submit work orders, and update move-in inspections from their phones. The results were significant: online payments increased by 50 percent, rent payments through the app rose from under 40 percent to as high as 90 percent in some communities, and in-person maintenance requests dropped by 70 percent.

Pinnacle

Shannon Gammie

Regional Property Manager