Case Study: Operaio GmbH boosts ITSM Portal quality and UX with MobiDev’s testing strategy and redesign

Operaio GmbH cuts test cases to 37 with MobiDev

The customer, Operaio GmbH, faced challenges in managing the increasing volume of IT service tickets and needed to modernize its Microsoft-based ITSM Portal. They engaged vendor MobiDev to implement a new testing strategy and perform a partial redesign to improve the platform's user experience and handle its high level of customization.

MobiDev delivered a solution that included a UX/UI design audit, a redesign, and the implementation of a combinatorial testing strategy using the ACTS tool. This approach reduced thousands of potential test cases to just 37, saving significant budget while ensuring high test coverage. The results provided by MobiDev enabled Operaio's in-house team to enormously increase their software quality and continue evolving the product to serve major government and enterprise clients.

Operaio GmbH