Case Study: Vattenfall InCharge improves its EV charging app with Mobee Dick

Vattenfall InCharge boosts app rating from 3.8 to 4.6 with Mobee Dick

The customer, Vattenfall InCharge, a sub-brand of the Swedish energy conglomerate focused on electromobility, faced significant challenges with its electric vehicle charging app. The app, initially built by an external software house, was technologically outdated and plagued with usability issues, leading to user complaints and negative app store reviews. Vendor Mobee Dick was engaged through its Talent On Demand service to address these problems.

Mobee Dick implemented a comprehensive redesign process for Vattenfall InCharge. This included conducting a UX audit, creating a new information architecture, developing a new visual design that complied with brand guidelines, and building interactive prototypes for user testing. Mobee Dick also provided ongoing design support during development to ensure quality and navigate technical constraints. The results were highly successful: the app's user rating in the Google Play Store improved dramatically from 3.8 to 4.6, and the application continues to serve 64,000 monthly users.

Vattenfall InCharge