Case Study: Bolt boosts Google Maps visibility and driver interactions with Mobal

Bolt boosts customer interactions by 382% with Mobal

The customer, Bolt, a mobility platform operating in Poland, faced a significant challenge as its driver service points were nearly invisible on Google Maps. This led to onboarding delays and overwhelmed support teams, as drivers could not find the essential verification locations. Bolt partnered with the vendor Mobal to resolve this critical issue with their Google Business Profiles.

Mobal implemented a solution that verified, branded, and standardized all of Bolt's location profiles on Google Maps. This service eliminated incorrect information and made every point easy to find. As a result, Bolt saw a 382% surge in customer interactions and a 145% increase in profile impressions within just one month, dramatically improving operational efficiency.

Bolt