Case Study: Soletrader achieves omni-channel success with MNP The Solution

Soletrader - Customer Case Study

Soletrader, a 50-year-old shoe retailer, needed a competitive edge in a crowded footwear market by improving the customer experience across every retail channel. It chose MNP The Solution’s order management platform to create a real-time hub for inventory and customer data, supporting online, in-store, and click-and-collect sales.

MNP The Solution implemented integrated order management, warehouse connectivity, and tablet-based in-store selling across 52 UK stores, enabling staff to search customers, show live stock, and place orders from any channel. The result was stronger omni-channel performance, better returns handling, improved reporting, and smoother payments and refunds, helping drive customer loyalty, margin growth, and sales capture across all locations.

Soletrader

Will Foster

EcommerceManager