Case Study: L.K.Bennett achieves multi-channel online growth with MNP The Solution

L.K.Bennett - Customer Case Study

L.K.Bennett, the luxury fashion retailer, faced the challenge of moving into e-commerce without diluting its premium brand or losing the personal service that defined its stores. As the company expanded internationally and looked to reach customers beyond its physical locations, it needed a transactional online platform that could support growth and integrate with retail operations. MNP The Solution’s OMS system was used to help address this shift.

MNP The Solution implemented a flexible, self-service OMS hub that integrated retail systems, the till system, a new warehouse, and eBay, while supporting website relaunches and custom builds. The result was a highly manageable platform that underpinned L.K.Bennett’s online growth and improved customer service. The company reported that its online operation reached the top of its store rankings, and website plus email marketing activity drove a significant uplift in retail sales.

L.K.Bennett

Kate Smyth

E-Commerce Director