Case Study: Lakeland achieves real-time sales and customer management with MNP's OrderActive and PSMActive

Lakeland streamlines real-time sales and customer management across 68 stores with MNP The Solution

Lakeland Ltd, a major UK-based omnichannel retailer of kitchenware and home solutions, faced the challenge of upgrading its core systems to create a seamless customer experience across its high street stores, website, and catalogue. They needed a best-in-class order management system that could integrate with their existing platforms and serve as a central hub for all customer, stock, and sales data in real time. To address this, they partnered with vendor MNP The Solution to implement the OrderActive system.

MNP The Solution implemented its OrderActive system as the central order management hub, integrated with its Purchase Supply Management and Data Analyser solutions. This provided a single source of truth for all data, streamlined business reporting, and enabled improved customer segmentation for marketing. The results included significant error reduction in order fulfillment, accurate real-time inventory control, and the ability to support millions of customers and complex international channels. MNP's solutions were essential in supporting Lakeland's significant order volume growth and expansion into an omnichannel international business.

Lakeland Ltd