Case Study: Lakeland Ltd achieves faster, more flexible omni-channel order management with MNP The Solution

Lakeland Ltd - Customer Case Study

Lakeland Ltd, a major mail order and retail supplier of creative kitchenware, was growing rapidly but needed to replace its long-standing PROPHIT order management system with a more flexible platform that could unify its mail order, retail, and online channels. The company also needed better real-time stock visibility, richer customer records, and support for multi-currency, multi-language, and multi-tax selling as it expanded.

Lakeland Ltd chose MNP The Solution to implement a new order management system tailored to its direct commerce business. After development and testing, the company went live and saw early gains including a 20% reduction in average order-taking time and a cut in new customer service training from six weeks to less than two weeks; MNP The Solution also gave Lakeland a stronger foundation for customer data analysis, demand management, and omnichannel growth.

Lakeland Ltd

Sam Rayner

Managing Director