Case Study: Jacques Vert achieves improved omnichannel order management and customer experience with MNP The Solution

Jacques Vert - Customer Case Study

Jacques Vert, a luxury clothing retailer with more than 470 outlets and a growing online business, was struggling in 2014 to manage demand, centralize inventory and customer data, and support international omnichannel expansion. To address this, Jacques Vert turned to MNP The Solution for a multi-brand, multichannel Order Management System, using OrderActive alongside its Salesforce Commerce Cloud ecommerce platform.

MNP The Solution implemented a real-time OMS that connected the front end and warehouse systems, improved stock visibility, enabled fraud screening, and supported faster, more accurate order fulfilment. The result was better customer satisfaction, improved returns handling, more multi-brand orders, and the ability to process over 450 orders a day, while also cutting yearly maintenance costs by about 45%.

Jacques Vert

Jacques Vert

Head of IT