Case Study: Harrod UK achieves faster, more accurate order fulfilment with MNP The Solution

Harrod UK - Customer Case Study

Harrod UK, a long-established family business and multichannel gardening retailer, faced major order-control problems as its business grew, with some orders disappearing and customers becoming frustrated. To address this, Harrod UK turned to MNP The Solution and its ActiveSeries Suite, including OrderActive, WMSActive, and PSMActive, to improve order processing, warehouse control, and product development workflows.

MNP The Solution implemented fully integrated systems that stabilized sales order processing, improved inventory visibility, and enabled real-time data flow between the warehouse, call centre, and web shop. The result was faster fulfilment, more accurate customer information, and the ability to handle more than 1,000 orders per day with ease, while also reducing product development cycle times and improving productivity per staff member.

Harrod UK

Duncan Harrod

IT Manager