Case Study: Crew Clothing achieves omnichannel Click & Collect with MNP IntraActive

Crew Clothing launches Click & Collect across 78 stores with MNP

Crew Clothing, a private UK-based clothing retailer, is a longstanding client of MNP The Solution. The company required an intranet web platform to manage a 'Click & Collect' service across its 78 stores, needing functionality to confirm orders, track collections, and communicate with customers about uncollected items.

MNP The Solution implemented its IntraActive intranet platform in 2016. This provided Crew Clothing with a complete Click & Collect system, automated customer emails, and stock control for uncollected orders. The solution led to a fundamental increase in both online and in-store sales by directly improving the omnichannel shopping experience.

Crew Clothing Company