Case Study: Crew Clothing Company achieves omnichannel Click & Collect across 78 stores with MNP The Solution’s IntraActive platform

Crew Clothing Company - Customer Case Study

Crew Clothing Company, a UK-based clothing retailer, needed an intranet web platform to facilitate a new 'Click & Collect' service across its 78 stores. The goal was to streamline the process of confirming and managing online orders that customers would pick up in-store. MNP The Solution addressed this challenge with its IntraActive intranet platform.

MNP implemented IntraActive, which provided the necessary functionality for order confirmation, customer email notifications, and automated handling of uncollected orders. This resulted in an improved omnichannel shopping experience that led to fundamental increases in both online and in-store sales for Crew Clothing. Given the platform's flexibility, the company also plans to expand its use of MNP's solution for additional features like internal communications and real-time inventory management.

Crew Clothing Company