Case Study: Tahoe Forest Hospital achieves faster coding and lower DNFB with M*Modal Fluency for Coding

Tahoe Forest Hospital - Customer Case Study

Tahoe Forest Hospital, a 60-bed Critical Access Hospital in Truckee, California, was struggling with a high Discharged Not Final Billed (DNFB) rate, inefficient abstracting workflows, and slower days-to-bill performance. The hospital turned to M*Modal and its Fluency for Coding™ (FFC) solution to help manage coding across multiple facilities and improve coding productivity.

M*Modal implemented bi-directional interfaces and streamlined same-day surgery coding workflows, eliminating the need for scanning and reducing manual abstracting work. As a result, Tahoe Forest cut Same Day Surgery days to bill from 4 days to 1, reduced DNFB by 33% in the first two months, and nearly tripled inpatient charts per hour productivity.

Tahoe Forest Hospital

Denise Hunt

HIM Director