Case Study: St. Claire Regional Medical Center drives faster documentation and lower costs with M*Modal Fluency Direct

St. Claire Regional Medical Center - Customer Case Study

St. Claire Regional Medical Center, the largest rural hospital in Northeastern Kentucky, was relying on transcription-based paper clinical records that created delays, manual workload, and downstream reporting and revenue-cycle challenges. In 2013, the hospital sought to modernize physician documentation while simultaneously implementing MEDITECH 6.0 physician documentation and CPOE, along with a front-end speech recognition solution from M*Modal.

M*Modal implemented Fluency Direct to speech-enable MEDITECH, replacing transcription with real-time documentation, improving physician adoption, and supporting CDI workflows with immediate feedback. The results included an estimated $400,000 in annual transcription savings, a 17-day reduction in accounts receivable, immediate report turnaround instead of 24 to 36 hours, and a 17% increase in CMI, which the hospital linked to roughly $6 million in annual revenue.

St. Claire Regional Medical Center

William Melahn

MD, VP and CMO