Case Study: Pulmonary and Critical Care Associates of Baltimore saves hours of physician time with M*Modal Fluency Direct

Pulmonary and Critical Care Associates of Baltimore - Customer Case Study

Pulmonary and Critical Care Associates of Baltimore, a 38-provider specialty practice, needed a better way to document care after implementing Greenway Intergy EHR. The group was frustrated by its legacy speech recognition tool, which had limited EHR compatibility, poor accuracy, and cumbersome workflows that left physicians dissatisfied.

The practice selected M*Modal Fluency Direct from M*Modal after a side-by-side evaluation showed it outperforming a competing product on nearly all criteria. With robust Greenway Intergy integration and highly accurate speech recognition, M*Modal helped save about 10 minutes per new consultation, several minutes per follow-up visit, and 3 to 4 hours a day overall, while significantly improving physician satisfaction and efficiency.

Pulmonary and Critical Care Associates of Baltimore

Peter Sloane

Founding Partner