Case Study: Owensboro Health improves documentation and physician workflows with M*Modal

Owensboro Health - Customer Case Study

Owensboro Health, a large multi-hospital health system in western Kentucky, needed a better documentation system to support rapid growth, improve patient engagement, and capture more accurate clinical communication. After a year-long evaluation, the organization selected M*Modal to replace its existing mix of front-end speech recognition, transcription, and in-house transcription processes.

M*Modal implemented a unified speech platform that included Fluency Direct, Fluency for Transcription, and CDI tools such as CDI Engage and CDI Collaborate, along with Adoption Services. The solution streamlined EHR documentation, improved physician workflow and mobility, and delivered structured, usable data from clinical notes; Owensboro Health also reported at least a 53% productivity gain in transcription and faster, more proactive documentation support from M*Modal.

Owensboro Health

David Danhauer

Chief Medical Information