Case Study: Gundersen Health System achieves more efficient, accurate EHR documentation with M*Modal Fluency for Transcription

Gundersen Health System - Customer Case Study

Gundersen Health System, a large physician-led healthcare network in La Crosse, Wisconsin, needed to implement Epic Hyperspace while maintaining physician satisfaction and efficient documentation. The challenge was to support a template-driven EHR system without forcing providers to fully abandon dictation, especially for complex notes like H&Ps and discharge summaries. M*Modal Fluency for Transcription and M*Modal Fluency Direct were already in use at Gundersen.

M*Modal enabled EHR-integrated partial dictation with Epic, paired with a simple training program to help physicians use templates, smart links, and dictation together in one workflow. The result was a brief learning curve, high provider satisfaction, and more complete, accurate patient records. M*Modal’s solution also delivered measurable efficiency gains, including a 70% decrease in total minutes dictated on inpatient reports and a 40% decrease on outpatient reports.

Gundersen Health System

Deb Rislow

Senior VP and Chief Information Officer