Case Study: Floyd Memorial Hospital and Health Services boosts transcription productivity with M*Modal Fluency for Transcription

Floyd Memorial Hospital and Health Services - Customer Case Study

Floyd Memorial Hospital and Health Services, a 215-bed hospital in New Albany, Indiana, needed to improve transcription productivity and reduce costs while doing more with less. The hospital was already using M*Modal Fluency for Transcription, and looked to M*Modal to take its transcription workflow to the next level with integrated speech recognition.

M*Modal enabled speech recognition within Fluency for Transcription and helped Floyd Memorial transition medical transcriptionists into more productive editors. The results were substantial: in-house transcription output increased to 235,000 lines per pay period, productivity rose 48 percent, outsourcing costs fell 20 percent, and the hospital saved $30,000 in just three months. Staff and physicians were more satisfied, and turnaround times improved.

Floyd Memorial Hospital and Health Services

Brenda VanKirk

HIM Manager