Case Study: FirstHealth of the Carolinas improves ED charge capture efficiency with M*Modal Fluency for Coding

FirstHealth of the Carolinas - Customer Case Study

FirstHealth of the Carolinas worked with M*Modal to improve its Emergency Department charge capture process. The health system was struggling with an outdated, manual workflow for creating, validating, and entering line-item charges, which required coders to use multiple systems, prepare paper charge sheets, and manage charge corrections in a cumbersome way.

M*Modal implemented Fluency for Coding, including the ED ChargeMaster, to let FirstHealth coders import, review, create, and approve charges in a single platform. The solution streamlined data flow between financial and clinical systems, eliminated a dedicated data-entry role, reduced manual work, and improved coder productivity by more than 15%.

FirstHealth of the Carolinas