Case Study: Santander achieves 100% digital auto insurance contracting with MJV Technology & Innovation

Santander increases sales by 50% with MJV Technology & Innovation

Santander faced a challenge in the auto insurance industry, which was characterized by bureaucracy and a lack of digital options, causing customers to avoid the process. They engaged MJV Technology & Innovation to help transform their service, Auto Compara, into a fully digital marketplace platform.

MJV Technology & Innovation implemented a 100% digital solution for Santander, redesigning all processes to create a self-service customer journey and a manager's dashboard. This innovative approach resulted in a 50% increase in sales, the restructuring of 100% of the routines, and the participation of 8 insurers in the new marketplace.

Santander