Case Study: a bank insurance department achieves 22,000 daily customer questions answered with MJV Technology & Innovation’s cognitive digital assistant

Bank Insurance Department answers 22,000 questions a day with MJV Technology & Innovation

The customer, a bank insurance department, faced the challenge of developing its first cognitive intelligence digital assistant to improve customer service. MJV Technology & Innovation was engaged to support the design and implementation of this AI platform, applying agile guidelines to the project.

MJV Technology & Innovation managed agile teams to build a cognitive digital assistant that utilized machine learning, moving beyond a simple chatbot. The solution was successfully launched across multiple platforms, including the bank's app, Messenger, and WhatsApp. The digital assistant now answers approximately 22,000 questions a day, providing an innovative and efficient service channel for customers.