Case Study: Maryland Transit Administration achieves 50% annual cost savings with MJM Innovations' EzTransport

Significant Savings, Better Customer Service for Maryland Transit Administration (MTA)

Maryland Transit Administration (MTA), one of the nation’s largest multi-modal transit systems, wanted to reduce paratransit costs, streamline management, and improve customer service for its Mobility program, especially for riders traveling to medical appointments. MJM Innovations addressed this need with its EzTransport transportation technology and management solution.

MJM Innovations implemented a premium same-day ride service using approved taxi and sedan providers, with swipe card and web-based software to manage trip tracking, GPS-based billing, invoicing, and administration. The result was about 50% annual cost savings, an average of 1,650 trips per day, better reliability and management, no infrastructure upgrades needed by MTA, and improved customer satisfaction through more flexible and convenient rides.

Maryland Transit Administration