Case Study: LADOT saves time and costs with MJM Innovations’ TaxiCard program

LADOT launches TaxiCard for 80,000 Cityride participants with MJM Innovations

The Los Angeles Department of Transportation (LADOT) sought to modernize its CityRide voucher program for elderly and disabled residents, which relied on inefficient paper scrip and vouchers. To automate fare collection and reduce potential fraud, LADOT partnered with vendor MJM Innovations to implement its TaxiCard electronic payment solution.

MJM Innovations' TaxiCard system provided a more convenient and secure payment method for users while significantly reducing administrative paperwork and staff time previously spent processing paper vouchers. The solution was successfully rolled out to 80,000 participants, making it the largest program of its kind. MJM Innovations delivered a win-win solution that saved time and costs for both the agency and the service providers.

LADOT