Case Study: Maryland Transit Administration improves paratransit customer service with MJM Innovations

Improving Customer Service With Outsourced Public Transit Software & Technology Solutions

Maryland Transit Administration (MTA) needed a cost-effective, user-friendly way to improve customer service for its paratransit program without adding bureaucracy or expensive new infrastructure. To address this challenge, MTA worked with MJM Innovations and its public transit software and management services.

MJM Innovations implemented a paperless, web-based transportation solution using its proprietary card swipe technology to automate fare collection, simplify processing, and improve accountability across sedan, taxi, and driver providers. The result was a faster, more efficient system that reduced paperwork, shortened payment cycles, increased real-time transaction visibility, and helped reduce rider complaints within just 90 days.

Maryland Transit Administration

Lisa Dickerson

Chief Executive Officer