Case Study: Sheffield City Council achieves route optimisation, reduced driving time and fuel savings with MiX Telematics fleet management

Sheffield City Council - Customer Case Study

Sheffield City Council’s Transport department, which operates a fleet of 170 minibuses and wheelchair-adapted transporters for home-to-school, respite and community health services, faced growing pressure to carry more passengers while working under tighter budgets. Key challenges included monitoring driving time and mileage, ensuring vehicles followed planned routes, and improving arrival/departure accuracy and passenger communications. To address this, the Council selected MiX Telematics’ fleet management telematics solution.

MiX Telematics provided real-time tracking, reporting, tailored training from a Senior Fleet Consultant, and remote support via its Customer Response Centre; the Council installed units themselves to save costs. Within weeks the system revealed a driver’s off-route behavior, allowing supervisors to correct it and reduce journey time by 15 minutes each way (30 minutes per day) and 6 miles each way (12 miles per day) — a potential 2,304 miles saved per school year (192 days). As a result, Sheffield City Council has optimised routes, cut fuel use and time, improved punctuality (buses arriving up to 25 minutes earlier), and delivered better customer service with MiX Telematics.

Sheffield City Council

Mike Keens

Senior Transport Officer