Case Study: Richmond’s Coaches achieves real-time fleet visibility and fuel savings with MiX Telematics' MiX Fleet Manager

Richmond’s Coaches - Customer Case Study

Richmond’s Coaches, a family-owned coach hire company near Cambridge with a 23-vehicle fleet, needed real-time location tracking and engine-state monitoring to improve accountability and reduce customer complaints about timetable adherence. As a long-standing customer of MiX Telematics, Richmond’s migrated to MiX Fleet Manager reporting into the DynaMiX platform to gain 24-hour access to fleet data and advanced analytics.

MiX Telematics implemented MiX Fleet Manager with MiX Insight Reports to provide live vehicle locations, RAG reporting, tailored engine-status event alerts and driver-performance scoring for coaching. The solution helped Richmond’s cut fuel spend by 2% (making the system cost neutral), reduce timing-related customer complaints, identify and address potential vehicle defects early, and deliver detailed vehicle data for accident investigations, supported by a dedicated MiX Telematics fleet consultant.

Richmond’s Coaches

Andrew Richmond

Managing Director