Case Study: North Wales Fire and Rescue Service achieves greater fleet visibility, enhanced road safety and fuel savings with MiX Telematics

North Wales Fire and Rescue Service - Customer Case Study

North Wales Fire and Rescue Service, a UK emergency service with over 1,000 staff and a 116‑vehicle support fleet, faced the challenge of optimising vehicle utilisation and maintaining service levels across 2,400 sq. miles under tight financial constraints. To gain visibility and control, they turned to MiX Telematics and deployed the MiX Fleet Manager solution across their support vehicles.

MiX Telematics’ telematics and reporting tools (MiX Fleet Manager) delivered live tracking, utilisation and driver‑behaviour insights that enabled smarter vehicle reallocation, reduced hire costs, and improved safety and efficiency. Outcomes include a verified reduction of over 21 hours of excessive idling in one winter, a lowered speed cap from 70 to 58 mph without adding journey time, better resale values, reduced maintenance through driver coaching (RAG reports), and a Corporate Health Award — all driven by MiX Telematics’ solution.

North Wales Fire and Rescue Service

Dave Band

Head of Fleet and Engineering