Case Study: Prezi achieves 100% data accuracy with Mitzu

Prezi improves data accuracy and cuts support tickets by 50% with Mitzu

Prezi, a visual communication tool with over 100 million users, faced challenges with data reliability and delayed insights due to its dependence on third-party analytics tools and a batch-processing pipeline. This lack of control and frequent synchronization issues created confusion and a high volume of support tickets. Prezi implemented Mitzu's trusted agentic analytics solution to gain ownership of its data and improve accuracy.

By syncing directly with Prezi's data warehouse, Mitzu provided 100% data accuracy and complete control, eliminating the need for third-party tools. The solution enabled self-service analytics for non-technical teams, drastically reducing ad-hoc data requests. The results included a 50% reduction in data-related support tickets, reporting time cut from two days to two hours, and costs that were five times cheaper than previous tools.

Prezi