Case Study: InBet strengthens customer relationships with Mitto SMS

Addition of SMS Channel Grows Brand and Increases Strength of Customer Relationships

InBet, a betting platform operating in Portugal, Brazil, and Mexico, wanted a new way to communicate with its growing audience after policy changes limited its use of social media chatbots. The company, which was already using email and social channels, needed a more effective and distinctive way to engage users and support its community. It turned to Mitto for SMS marketing support.

Mitto implemented a reliable SMS solution, backed by its easy-to-use dashboard and routing platform, to help InBet send daily, real-time messages like “bet of the day” and even screen recordings for customer support. The result was stronger customer relationships, a more advanced messaging experience, and improved brand reputation across all markets. Mitto helped InBet streamline operations, stand out from competitors, and continue growing as a trusted sports betting brand.

InBet

Martim Roll

Chief Executive Officer