Case Study: Dematic achieves high warehouse availability and faster incident resolution with Mitsubishi Electric Iconics Digital Solutions

Dematic - Customer Case Study

Dematic, a market leader in logistics automation, needed reliable, high‑resolution visualization and fast fault response to manage warehouses that can handle as many as 34,000 items and supply up to 700 retail stores. Mitsubishi Electric Iconics Digital Solutions supplied ICONICS’ GENESIS technology (implemented as GENESIS32 with GraphWorX, AlarmWorX, TrendWorX and ReportWorX) to give Dematic the real‑time visibility and pan‑and‑zoom worldview required to monitor system availability and quickly pinpoint blockages.

Mitsubishi Electric Iconics Digital Solutions implemented a modular GENESIS32 visualization and alarming/reporting solution across Dematic’s network (over 120 GENESIS systems, with 30 installations in 25 UK warehouses), using symbol technology for reusable engineering modules and automated annotated reporting for root‑cause analysis. The solution delivered measurable engineering savings, faster dispatch of “jam‑busters” and engineers, continuous improvement through event data capture, and materially higher warehouse availability for Dematic.

Dematic

Joe White

Dematic