Case Study: CDW achieves scalable matter management and legal spend control with Mitratech eCounsel

Supporting the Growing Complexity at CDW

CDW, a Fortune 500 provider of integrated IT solutions serving 250,000 customers and generating over $12 billion in annual sales, saw its legal function grow from a small team into a multi‑disciplinary department handling corporate, litigation, compliance, M&A and contract work. That rapid expansion exposed the limits of CDW’s spreadsheet‑based processes: matter management, budget tracking, forecasting and decisions about when to use in‑house lawyers versus outside firms became increasingly complex and time‑consuming.

CDW implemented Mitratech’s eCounsel enterprise legal management system to centralize matters and spend data, add robust reporting and analytics, and provide a flexible platform that scales with the team. The result was clearer visibility into hourly rates and firm spend, stronger negotiating leverage with outside counsel, better forecasting and budgeting (including IPO‑related reporting), and a lean, more cost‑efficient legal operation despite continued growth.

CDW

Mary Jo Georgen

Director, Legal Operations