Case Study: Save A Lot streamlines hotline case management with Mitratech Ethics Hotline

Save A Lot streamlines hotline case management across 33 states with Mitratech

Save A Lot, a major U.S. discount grocery chain, faced the challenge of implementing an independent, high-volume employee hotline for anonymous reporting after being spun off from its former owner. They needed a system capable of handling complex case routing and tracking across hundreds of locations. The vendor Mitratech responded with its Ethics Hotline service and case management system (CMS), which was competitively priced and could be configured to meet their unique requirements.

Mitratech worked closely with Save A Lot to configure the CMS, implementing auto-assign functions and specific call-agent protocols to ensure proper case routing and security. The solution provided an efficient, centralized system for managing investigations, ensuring due diligence and a clear audit trail. The integrated advanced analytics and reporting capabilities allowed leadership to extract key metrics for internal reviews and ESG reporting, exceeding expectations and making the hotline management a reliable, worry-free process for the customer.

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